Order made within 9 - 18 business days (business days are all days except Saturday and Sunday). But usually we do our best to get your order gone as soon as possible.
TRACK YOUR ORDER :
CUSTOMS and IMPORT TAXES:
PLEASE PAY ATTENTION: Due to big dimensions of the package you will pay customs and import taxes. The amount of taxes depends on your country's laws. We are not responsible for them.
UPS Shipping : 5 - 8 business days
DHL Shipping : 3 - 6 business days
Express delivery and flexible solutions with DHL Express
DHL Express is the world leader in logistics and express delivery famous for its excellent service and the fastest delivery time in the industry. We are happy to have DHL Express as logistics partner for WoodPecStudio as we can now offer 1-3 days delivery to Europe and USA and 1-4 days to the rest of the world.
DHL Express provides fast and reliable solutions of door-to-door courier delivery to your home or office address.
· Delivery times vary depending on the destination country but most shipments take 1-4 days to deliver.
· You will receive shipping notifications from DHL Express once your order has been shipped.
DHL Express On-Demand Delivery (ODD) gives you maximum flexibility and greater control over delivery process.
· DHL Express On-Demand Delivery makes it easy for you to track your shipment status via notifications sent by e-mail or SMS providing you with the updates on expected delivery date/time. Should it fail to fit into your schedule, On-Demand Delivery lets you manage your shipments and decide how, where and when it is most convenient for you to have your order delivered.
WoodPecStudio premium shipping option provided by DHL Express implies access to On-Demand Delivery which means you can manage your shipment once you get shipment confirmation e-mail and choose one of the many available options:
* Schedule Your Delivery allows you to select a new delivery date and/or time window.
* Alternate Address helps you to request delivery to a different address, work or family.
* Signature Release authorizes DHL to leave the shipment without a signature in a specific place on a specific date at your address.
* Leave with Neighbor allows you to nominate a neighbor, receptionist or guard to receive the shipment on your behalf.
* Collect from Service Point requests collection at a DHL Service Point.
* Vacation Hold requests a new delivery date up to 30 calendar days following the originally scheduled date with DHL Express safekeeping your package.
DHL ODD provides full control over your shipments and ensures a safe, secure and timely delivery of your order.
Flexible, convenient and right the first time!
General Return Policy:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
We offer a 100% satisfaction guarantee on any defective or damaged merchandise. Any merchandise found to have a defect will be replaced with the same product unless a refund is requested.
Please note: Shipping charges are NOT refundable.
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 1 days of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me firstname.lastname@example.org if you have any problems with your order.