WoodPecStudio is committed to making your shopping experience a success.
A customer can cancel an order during the first 60 minutes after purchase. Customer cancellation will be reflected as a refund during the next 5 days, depending a lot on the customer bank.
An order cannot be cancelled after 1 hour. If a customer requests a cancellation, our team will do all possible, however, we are not obligated to do it. On this case, the customer will have to wait to receive the product and make a return under our return policy.
Our customers have the right to request a refund / return the product within 30 natural days. This term will expire after 30 natural days from the day the product has been received by the customer.
A customer has the right to request a refund or receive a new product depending on product availability:
- In the unfortunate event that the product is defective. (It is clearly broken and unusable);
- Product received is totally different from the order. (Requested Product A Received Product B).
In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
We may choose to offer a partial refund of the value of the product in exchange for the customer keeping the item, therefore avoiding possible shipping and customs costs.
CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
- No refund requests will be accepted after 30 natural days for any reason.
- No refund requests will be accepted before your items are delivered.
- Shipping costs are the customer's responsibility.
- We'll refund only to the same payment method from where the customer originally pays.
- Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee.
- Items that are opened, damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
- After we sent the refund confirmation to the customer, the refund can take between 2 to 7 business days to be reflected on your account statement.
To exercise the right to change or return the product, you must contact us via e-mail at firstname.lastname@example.org.